Nairobi, Tuesday, 2nd December 2025...Individuals and businesses seeking new electricity
connections from Kenya Power will now be required to submit their applications exclusively
through the Company’s website using the link https://selfservice.kplc.co.ke/public/ that is
accessible using computers and mobile phone devices.
The move, which takes effect this week, is aimed at improving operational excellence.
enhancing customer experience, and ensuring faster processing times for all electricity
connection requests.
Effectively, the Company will stop receiving manual electricity connection applications at
its service centres and banking halls. Beneficiaries of the Last Mile Connectivity Project will
be engaged by Kenya Power officials on-site during implementation of the projects.
Kenya Power has received an average of 269,268 applications annually over the last three
years, with a total of 807,804 applications received during the period.
By digitising the application process, Kenya Power is seeking to reduce turnaround times,
increase transparency, and make electricity access more convenient for all Kenyans.
“Digitisation is central to Kenya Power’s transformation agenda and by streamlining how
customers apply for electricity, we are not only improving efficiency but also building a
modern utility that is responsive, inclusive, and transparent,” said Eng. (Dr.) Joseph Siror,
Kenya Power’s Managing Director and CEO, Dr. (Eng.) Joseph Siror.
He added, “This shift is also a commitment to faster, smarter, and more transparent service
for every Kenyan. We have had instances where rogue individuals present themselves as
Kenya Power staff and unsuspecting customers lose money. Through this new system, we
are confident that such cases will significantly reduce. We are putting the power of access
directly into the hands of our customers and we are ready to walk this journey with them.”
The Company has deployed its Business Development teams across the country to guide
customers through the digital platforms and ensure a smooth experience, particularly for
users who may require assistance with the digital application channels. A multi-channel
digital service approach has been put in place to provide customers with flexibility and
convenience, ensuring they can submit their application through the platform that is
accessible at any given time.
In the year ended 30th June 2025, the Company crossed the 10 million customer mark, with
401,848 new connections made during the year, contributing approximately 203 GWh in
additional electricity sales.
Ends…
For More Information Visit:
https://twitter.com/KenyaPower
https://tinyurl.com/KPLCWhatsApp
https://twitter.com/KenyaPower_Care
https://www.tiktok.com/@kenyapower
https://www.instagram.com/kenyapower